FAQ
Do you offer delivery?
Do you offer collection?
Yes, we offer a click and collect service. You can place your order online for collection. We highly recommend you use this facility as this can reduce your waiting time and ensure your order is ready for pick up when you arrive.
How long will my order take?
We endeavour to get all orders despatched as soon as possible but factors such as how busy we are and availability of delivery partner drivers can have a significant impact. If you placed an order for delivery, refer to your food order app to monitor the status of your order.
How can I track my delivery?
Our delivery partners Uber Eats and Deliveroo have given you access to track your order using their app, which you used when placing the order. Please note we do NOT have tracking information of delivery orders.
I have a food allergy, is it safe to eat the products?
At Adam’s Desserts we have your health at heart. Customers with any medical conditions, food intolerances or allergies, please note: any foods/drinks prepared in our kitchen are highly likely to have come in contact with or contain any or multiple allergenic ingredients, therefore, unfortunately our products are NOT suitable. Please contact us if you would like to discuss this in detail.
I have an issue with my order
If your order was placed through our delivery partners Uber Eats and Deliveroo, please contact them directly. As per the terms and conditions of delivery, our delivery partners have instructed all customer issues to be directed to them so they can investigate and resolve these issues.
If your order was placed directly with us for collection, please contact us so we can investigate and resolve this.
Can I pay by cash/card?
Please note our delivery partners and our online collection service only accepts online card payments at the point of order. For walk-in orders placed instore, we accept both cash and cards.
What are your opening hours?
We are currently open on the below days and times.
DAY
WALK-INS
DELIVERY
Wednesday
4pm-9.30pm
4pm-10pm
Thursday
4pm-9.30pm
4pm-10pm
Friday
4pm-9.30pm
4pm-10pm
Saturday
2pm-9.30pm
2pm-10pm
Sunday
2pm-9.30pm
2pm-10pm
Do you cater for vegans
We do intend to cater for the vegan community in the future but unfortunately at present, our products are NOT suitable for vegans